What is Doctor on Duty?
Doctor on Duty is a 24-hour GP call-out service to a patient’s location of choice in the greater Dublin area. We have been around for 28 years. We operate 24-hours every day of the year without exception.
Are your Doctors licenced?
All our doctors are experienced, licenced General Practitioners and registered with the Irish Medical Council (IMC) and/or General Medical Council (GMC).
Do I pay a consultation fee?
No. It’s free, provided you hold a valid medical card.
What’s the process?
Call our dedicated team available 24 hours a day, 7 days a week, 365 days a year to request a doctor to your location as soon as possible or when convenient for you.
Can I use your service if I’m visiting a different city/town?
Yes. If your doctor is an affiliate and you hold a valid medical card.
What if my GP is not affiliated with Doctor on Duty?
We are unable to provide consultation to patients whose doctors are not affiliated with our program. Please contact your GP.
What can your Doctors treat?
Doctor on Duty is not suitable for emergency services. As with your GP, our Doctors can assess and treat acute minor ailments, prescribe medication or refer you to a hospital if needed.
What is your waiting time?
This varies with location. Our operators will provide an estimated time of arrival before a Doctor is dispatched. In case of an emergency, please dial 112 or 999 for further assistance.
What time do you open?
We operate 24 hours a day, 7 days a week, 365 days a year. Can your Doctor administer any medication during the appointment? Doctor on Duty GP’s do not carry medication with them. Our Doctors will only prescribe medication if suitable after a clinical assessment. You will need to take your prescription to your local pharmacy.
Do I need to be registered with you to get an appointment?
No. If your regular GP is registered with us, we can send a Doctor to your location. We only need your GP’s details and GMS number when you call.
What happens to the records of my appointment?
Your regular GP will receive a copy of the medical notes following the appointment. If you do not have a regular GP, we can send the consultation notes to you for personal records.
What if I need further medical care?
Our Doctors can refer to leading specialists if needed. Tests such as blood test or x-ray examinations can also be organised if needed.
What happens if I cancel my appointment?
As a courtesy to your GPs and other awaiting patients, please call us right away on 01 420 0880, so we can relay the message to the dispatched GP.
Do you cover HSE funding or Home Care Grant?
These are not covered by our services, however, if you have a valid medical card, we can send a GP to attend to you free of charge. If your GP is registered with Doctor on Duty.
What are your methods of payment?
No payment is required with a valid medical card. If you need to pay private charges, this can be done with a debit or credit card when making your booking.
How do I make a complaint if needed?
We welcome all feedback from our patients and if you do have a complaint, please read our Complaints Policy here.