what is doctor on duty?
Doctor on Duty is a GP service that calls to a location of the patient’s choice in the greater Dublin area. It has been in operation for 28 years and operates 24-hours every day of the year without exception. We pride ourselves on offering a considerate and efficient private GP service and we have a renowned reputation for clinical excellence.
How Much Does It Cost?
Our house calls are €80 and a call to a hotel location is €110.
who are your doctors?
All of our doctors are experienced General Practitioners (GPs) who have have registered with the Irish Medical Council (IMC), and/or the General Medical Council (GMC). Our doctors participate in regular audits, appraisals, continual professional development and clinical meetings to ensure that we provide our patients with the highest possible standard of care.
when are your doctors available?
Our dedicated team is available 24/7, every day of the year. When you call, you will speak with one of our highly experienced operators who can immediately take your details and assess your medical needs. Our doctors will arrive at your location, or you can schedule a time that is most convenient to you.
I AM JUST VISITING DUBLIN – CAN I USE YOUR SERVICES?
Yes. Medical scares whilst abroad can be very distressing. We can arrange consultations at your hotel, venue or other chosen location. As with our home visits, we aim to be with you as soon as we can.
do your doctors treat emergencies?
No, please dial 112 or 999 for emergencies and request an ambulance, or visit your nearest Accident & Emergency department.
What can your doctors treat?
As with your own GP, Doctor on Duty can assess and treat acute minor ailments, prescribe medication or refer you to a hospital. However, this can be at any time of the day or night, any day of the week.
Doctor on Duty is not a substitute for an emergency service – if this is the case then please dial 112 or 999 and request an ambulance, or visit your nearest Accident & Emergency department.
How long will I have to wait to see a doctor?
Our operators will always provide you with an estimated time of arrival. While on the call with you, we will give you our best indication of what time the doctor will be expected to arrive at.
If you require immediate assistance please dial 112 or 999 and request an ambulance or visit your nearest Accident & Emergency department.
can my doctor administer any medicine during the appointment or bring me a prescription?
Doctor on Duty GPs will prescribe medication, if suitable, on completion of their clinical assessment. They do not carry medication with them and you will need to take the prescription to your local pharmacy to fill it.
Do I need to be registered with you to get an appointment?
No. If you have a regular GP all you will need to provide us with are your regular GP's details. Following consultation we will share all appointment notes with them so that your care can be continued, if required. If you do not have a regular GP we can send your consultation notes for your personal records.
what happens after my appointment?
Your clinical notes and data are saved on our encrypted servers and, to ensure continuity of care, your regular GP will receive a copy following the appointment. Doctor on Duty is also part of Spectrum Health, and any ongoing care can be integrated following appointments.
what if I need further medical care?
Referral to leading specialists can be rapidly arranged by our GPs if appropriate . Further tests, including blood tests or x-ray examinations, can also be organised.
After the appointment where will my notes be stored?
Your notes will be stored on our encrypted servers, which are HIPPA-compliant, using industry-leading security protocols. We will also send a copy of your appointment notes by email, so you can share them with your regular GP.
what happens if I cancel my appointment?
As a courtesy to our GPs and to the patients awaiting visits, please call us straight away at (01) 420 0880 so that we can relay the message to your GP who may already be on their way to your given address.
Am I covered by my private health insurance for doctor on duty?
Depending on your health plan you can claim back part of the consultation fee. You should check this with your health insurer.
How does this service work with medical cards, GP visit cards or children under 6?
We treat all of the above as your GP would. If you are in possession of one of the above our doctors can visit you as long as your regular GP is registered with Doctor on Duty, otherwise private charges apply
What about HSE funding or the Home Care Grant?
These are not covered by our services and a charge will apply. However, if you are in possession of a medical card or GP visit card we can send a GP to attend to you free of charge as long as your regular GP is registered with Doctor On Duty, otherwise private charges apply.
How do you take payment and when?
Payments can be made by credit or debit card upon making your booking, or in cash when the doctor visits you.
In the unlikely event I have a complaint, what should I do?
We welcome all feedback from our Patients, and if you do have a complaint that you would like to submit, please read our Complaints Policy here